FAQ

For your added convenience, the existing customer account numbers including Current Account; Fixed Deposits; Loans Account etc. remain unchanged. You can continue to operate your banking accounts as usual.

The existing ATM Cards issued by Public Bank can continue to be used/accepted in our ATMs and including other banks.

The e-Banking Service remains unchanged by visiting the existing website: www2.publicbank.com/LAOS and the login process will remain the same under Public Bank Lao.

All cheques previously issued under Public Bank are still valid and can be used until further notice. Customers are encouraged to replace unused cheque book bearing Public Bank’s name with new cheque book under Public Bank Lao without any charges* by 30 June 2024.
*Terms and conditions apply.

The existing Fixed Deposit Receipt/ Certificate/Passbook issued by Public Bank will still be valid under Public Bank Lao.

For renewals, new Fixed Deposit Receipts under Public Bank Lao will be issued upon presenting the matured receipts at any Branch.

The Bank’s SWIFT code remains unchanged under Public Bank Lao i.e PBBLELALA. Only the name of the Bank would be changed to reflect our new identity, i.e. Public Bank Lao Limited.

Hence, inward remittances, which are sent to Public Bank Berhad using the SWIFT code, are still valid.

All rights/obligations of Public Bank would be carried/transferred to Public Bank Lao under the prevailing law of Lao PDR upon the transfer of business. Existing Credit Contracts, Letters of Offer, Loan Agreements signed between Public Bank and loan customers would still be valid and binding.

Hence, loans customers are not required to sign any new documents.

Customers are not required to take any specific actions to continue banking with Public Bank Lao. The transfer of business from Public Bank to Public Bank Lao is made without any disruption.

Regular updates will be provided through various channels, including official announcements and through the Bank’s website.